user_rrp36u Absolutely! If your modem’s power cord needs to be replaced, the quickest option would be to visit your nearest Xfinity Store and bring the bad cord with you. Xfinity Stores can assist with equipment exchanges. You can find your nearest location and check the store hours using the Xfinity Store Locator. However, we can order one for you here on social medial if that is more conviant and it will be to you by the end of the week.
user_rrp36u I am sorry that did not work. Will you please send me a direct message with your name, address and the location of the Xfinity Service center you went to?
How to Send Us a Direct Message:
Click "Sign In" if necessary.
Click the "Direct Messaging" icon.
Click the "Start new conversation" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.
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EG
Expert
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122.7K Messages
8 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityChristy
Official Employee
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3.3K Messages
8 hours ago
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