Visitor
•
1 Message
New phone
I have a new phone. I put in IMEI number and activated it but it has no service and the app still shows the old device
Visitor
•
1 Message
I have a new phone. I put in IMEI number and activated it but it has no service and the app still shows the old device
XfinityDuron
Official Employee
•
553 Messages
4 hours ago
I will be more than happy to help with your request. To begin, would you mind sending me your name and the address to your account in a Direct message?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
0
0