Visitor
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2 Messages
New phone shipped to old address can’t cancel order!!
Yesterday, I ordered a new iPhone 18 Pro Max. The system automatically shipped it to my old service address, where I currently have no active service.
I attempted to cancel the order yesterday immediately after placing it, but phone support told me it was "pending" and to call back today. Today, a shipping label was generated. I have spoken to 2 separate customer care representatives today, and none of them can cancel or intercept the order. They told me to just let it ship to the old address and wait for it to be returned to sender.
If it ships to my old apartment, a stranger or a new tenant could easily sign for it and take it.
XfinityAlfonso
Official Employee
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2.9K Messages
32 minutes ago
Good afternoon, user_64z81n, thanks so much for reaching out here via our Xfinity Forums with these phone ordering questions! We'd love to do all we can to help.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.
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