1 Message
New phone is being delivered on Wednesday but will need a buzzer code to get in...
I'm getting the keys to my new apartment on 8/1, and my new phone is supposed to arrive to my address on 8/2. Problem is, they're going to need a buzzer code to get into the complex, and not only do I not know the buzzer code yet, but FedEx won't let me change my delivery address, day, timeslot, or even have my phone sent to a FedEx location for pickup. How am I supposed to get my new phone and sign for it if they don't even have the full delivery instructions?
XfinityAlyssaA
Official Employee
•
1.8K Messages
2 years ago
Good afternoon @sierrataq I appreciate you taking time out of your day and want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved. Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account specific requests over this platform.
Have you tried calling or texting 888-936-4968, or reached out to our secure online chat at xfinity.com/xfinityassistant/?channel=xMobile where an Xfinity Mobile expert is available 24/7?
Please let us know if they are able to assist!
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