2 Messages
New phone from Xfinity never delivered. Will I get a refund?
Greetings. My old phone is dying, and I ordered a new one through Xfinity.
| Order # 3729600207368210998 |
The FedEx delivery person could not deliver, because they needed my signature, and they attempted to deliver when I I was at work.
Now I got a message that the phone is being returned. Will I be refunded? If so, how long does it typically take?
Thank you!
Accepted Solution
XfinityBenjaminM
Official Employee
•
2K Messages
1 year ago
@user_mnmg23 Hello! Thank you for reaching out to us here on our Community Forum. We are sorry to hear that your new phone was not delivered. We would recommend speaking to our Xfinity Mobile Team directly at (888) 936-4968 so that they can give you more details on the refund process if a device cannot be completed.
0
0
user_mnmg23
2 Messages
1 year ago
Thanks a lot, I'll do that
0
0
XfinityBenjaminM
Official Employee
•
2K Messages
1 year ago
@user_mnmg23 Certainly! If you need anything after speaking with them, please let us know. Have a great weekend!
0
0