Visitor
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1 Message
New order taking over a week
Hello, I signed up on June 10th and it's been 8 days with no shipping confirmation email. When do the orders ship out if its not 3-5 days?
Visitor
•
1 Message
Hello, I signed up on June 10th and it's been 8 days with no shipping confirmation email. When do the orders ship out if its not 3-5 days?
XfinityMarcus
Official Employee
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1.5K Messages
2 days ago
user_3kdw4b thank you for using the Xfinity Community Forums page to reach out. I understand that you are still awaiting a confirmation for your recent order. Let's get your account pulled up to see where things stand together. Can you send me a direct message with your full name and complete service address to get started?
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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