peterpica2's profile

New Poster


2 Messages

Wed, Oct 28, 2020 2:00 PM

New Order Need 2 Boxes

Just signed up for TV & Internet service. Original request only had 1 TV... told agent that I wanted set up for 2 TV boxes. He said he'd make the change. Just got billing info summary and it only has 1 box for $109; agent told me it would be about $115 with 2nd TV box. I said OK... but it's not showing. Only 1 TV box. Need corrected as having installation this Saturday, 11/7/20. Can anybody help?



Official Employee


6.1K Messages

8 m ago

Thank you for posting to the Xfinity Forum to let us know you don't have the correct number of devices, @peterpica2! I'm sorry for the inconvenience and would like to get the second box shipped right away if you don't have it already. To get started, please send a private message with your full name, as it appears on your billing statement and your service address. To send a message, click on my name "ComcastChe," then click send a message. Chat with you soon! 


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