New order issues

I set up an order online on the 15th. I was updating cable channels, internet, adding extreme Pro, adding and transferring 2 mobile numbers, and adding home security and equipment, and deleting a land line. Yesterday I was trying to finish the order to activate a transferred phone and add a second line, and the support guy noticed that I had a Legacy account that better suited the other options I was looking for and suggested I keep it, as it contained 300 hours DVR and extreme pro already, as well as some other channels I would lose.   So he canceled my original order, so that I keep the Legacy cable. But then the system wouldn’t let him add the free phone service for a year on one number. So he did the order with full charges and suggested I call in a couple days to have it adjusted. He also added a $20 loyalty discount. He assured me that Home Security remained untouched for which I had an installation appointment on Aug 1, I believe. I wanted to also buy the equipment from you and pay the price in full rather than $25 a month for 2 years.  He thanked me for being a Diamond customer, and transferred me to the “disconnect” department to try to help with the requests he was unable to. Before he did, he activated one phone, and held off on the other, because I was using it for the support call and he didn’t want me to get disconnected. He told me to tell the next guy I was a diamond customer and ask for any additional discounts or bundles that would apply, but tell him not to touch the Legacy cable. I did just this. I proceeded to ask him to disconnect the land line. He told me he couldn’t because it was part of the legacy package and he knew I wanted to keep it. He checked a few things on his end and then told me he could do it. And he discounted my bill by $40 he said. I consented and then asked him about the Home Security and he said there were no discounts for that. Well, I didn’t even ask about discounts. I wanted to adjust the billing. But at this point, I had been on the phone with your support for 4 hours! I let that question go and thought I’d try for that another day. I went into the account after I hung up to see what my bill had adjusted to and was horrified! First of all, it appeared that he did away with the legacy package and Xfinity Extreme Pro - which I am in desperate need of because our internet and WiFi at home are horrible…need those boosters, (The $20 a month landline was gone. Good), but I am sure without the Legacy package I lost my DVR recording hours and some channels. He also canceled Paramount + and Showtime, and Home Security and my appointment are nowhere to be found. On top of that, I am unable to activate the second phone…which I am not getting the discount on now. Oh, and speaking of discounts…that loyalty discount the first guy gave me? This second guy canceled!!! So when he said he saved me $40?  He saved me nothing! He took away from my service and that is not what I asked for, except for the Landline. I am sure there are a couple things I am missing, but the point is I wasted 4 hours and got nothing accomplished except activate one phone and completely [Edited: "Language"] up my order and existing services. I need to get a hold of an Xfinity expert that can fix this comedy of errors. Is there a way to ask for an experienced rep or escalate it?  I am toast.