New Offers?

My two-year internet discount just expired, and my bill went up almost 250%. I found that there's a 5 year T-Mobile plan that's half the price for the same speed, but before switching I figured I would ask if there were any new offers that could bring my price of service down. I have been generally very happy with Xfinity over the last two years, so I'd really like to not have to switch providers, but this new price is just not possible to continue with. Thank you!

Responses

Oldest First

Selected Oldest First

EG

Expert

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120.1K Messages

2 hours ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityAdrienne

Official Employee

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2.2K Messages

2 hours ago

Hey there, @user_nw727! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I completely understand the want to have the best rate for the services that are enjoyed within the home. I would be more than happy to look into the account with you fully, and explore all options. Can you please send us a DM to get started?

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

Click "Sign In" if necessary.
Click the "Direct Messaging" icon.
Click the "Start new conversation" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

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Customer Service

user_nw727

New Offers?

EG

XfinityAdrienne

New to the Community?