Visitor
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1 Message
new modum issues
I took up the offer for the free new modum. Got it. No problem downloading the ap. No problem installing the new modum. No problem linking it to my computer. Then, the app would now work to activate it. After many tries, I had to return it to the Xfinity store. I think the issue was that my phone could not get a strong enough connection without an active modum. You may have created a loop. I wish I could get the new modum without all the phone ap nonsense.
EG
Expert
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114.3K Messages
16 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityKassie
Official Employee
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2.1K Messages
16 hours ago
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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