3 Messages
New modems already registered.
I bought a brand new modem from Target and called Comcast to activate. The tech told me the new modem was already registered to another Comcast customer.
That same evening, I bought a second brand new modem from Walmart. A different tech told me that the second unit was already registered to a Comcast customer.
She then realized that the odds that I bought two new units in new packaging from two different reputable retailers — and that they were both previosuly registered to other Comcast customers — was unlikely. She put me on hold and I got transferred to another tech who told me that it was the manufacturer’s problem and he was certain the problem was not a Comcast issue.
I notice this is not the first problem of this nature on this forum. Is this to push people to use rental units?
XfinityArmand
Official Employee
•
2.1K Messages
1 year ago
Hi there @user_c3w4jg! Thanks so much for taking the time to reach out to Xfintiy Support here on our Community Forum. We are so glad to hear from you and want to assist in any way that we can to get this taken care of for you. No worries! You have reached out to the right team, and we are going to get things squared away. So that we can get started, please feel free to shoot us a private message that way we can take a closer look at this for you.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• - An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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