Good Afternoon @user_1avnh2 we're so sorry to hear that you are having issues with the phone service and the owned modem. Below ar some basic troubleshooting steps that may help alleviate the issue. Have you tried these already?
1. Try to plug a working corded phone into different jacks to find out if the issue is isolated to one phone or jack.
2. Plug the phone directly into your Xfinity Voice modem to determine if the issue may be related to the wiring inside your home.
3. If you have two phone numbers with Xfinity Voice service, and only one is working, please contact us.
4. Check the lights on your digital voice modem. Depending on the light sequence displaying, you may need to reset your modem.
Was the new modem fully activated via the Xfinity App?
Thank you for sharing the steps you've taken so far, @EdH2. Let's get the dial tone back online. What new equipment are you using? Is it an Xfinity Gateway, or equipment you own? You can check that your equipment meets our minimum Xfinity Voice requirements on the list of devices compatible with our Xfinity 10G Network. And, find more info about Xfinity Voice Minimum Equipment Requirements here.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityAlfonso
Official Employee
•
1.7K Messages
2 years ago
Good Afternoon @user_1avnh2 we're so sorry to hear that you are having issues with the phone service and the owned modem. Below ar some basic troubleshooting steps that may help alleviate the issue. Have you tried these already?
1. Try to plug a working corded phone into different jacks to find out if the issue is isolated to one phone or jack.
2. Plug the phone directly into your Xfinity Voice modem to determine if the issue may be related to the wiring inside your home.
3. If you have two phone numbers with Xfinity Voice service, and only one is working, please contact us.
4. Check the lights on your digital voice modem. Depending on the light sequence displaying, you may need to reset your modem.
Was the new modem fully activated via the Xfinity App?
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EdH2
New Poster
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2 Messages
1 year ago
All above steps checked, still no dial tone
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