Visitor
•
1 Message
new modem
Hi,
I received an upgrade on my modem but I do not believe that the modem that was sent has a phone jack as I need.
Is it possible for you to send me the correct modem?
Thanks,
Mark
Visitor
•
1 Message
Hi,
I received an upgrade on my modem but I do not believe that the modem that was sent has a phone jack as I need.
Is it possible for you to send me the correct modem?
Thanks,
Mark
EG
Expert
•
120.6K Messages
8 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJosephA
Official Employee
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2.4K Messages
8 hours ago
Hello, @user_j3npr9 are you able to share the make and model number of the modem you have? You will see this on the bottom the modem.
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