New Poster
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8 Messages
New modem
Hello I was told to upgrade I had to visit the upgrade equipment page. So I did and it showed my xb7 and said new modem, new modem. So I did the upgrade but the picture looked like the old 2010 modems... What am I actually going to get?
EG
Expert
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114.4K Messages
15 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAmira
Official Employee
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4.5K Messages
15 hours ago
Hi Dennis.P! We appreciate you taking the time to reach out on our Xfinity Forum about this equipment concern. My team is here to help and would be more than happy to double-check on this for you. To best assist you with this, please send us a Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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