U

Visitor

 • 

2 Messages

Monday, June 9th, 2025 12:26 AM

New modem

Tracking number for new modem please.

Official Employee

 • 

1.5K Messages

1 day ago

user_vfdsr1 thank you for using the Xfinity Community Forums page to reach out today. I understand that you are looking for the tracking number which is tied to your equipment being shipped over. Can you send me a direct message with your full name and complete service address to locate your account on our end?

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message. 
 

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