Visitor

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1 Message

Monday, April 13th, 2026 9:17 PM

new modem router set up needed

I would like to purchase the Xfinity modem/router and have it set up. I have a current stand alone Modem and standalone router but would like the all i none from Xfinity. What is the timeframe to have a rep come out to set this up for us.

thank you

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Expert

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117.4K Messages

2 days ago

They don't sell the equipment, if that's what you mean. They lease it for a monthly fee (around 15 dollars).

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Official Employee

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2.7K Messages

13 hours ago

 

user_s2ild5 Welcome to our community forum! Thank you for reaching out so we can help you set up one of our state-of-the-art Xfinity gateways :). Although we don't sell our equipment, our new pricing structure allows you to use it at no additional cost. We can dispatch a technician and have one professionally installed, which usually requires a one-time charge. 
How comfortable are you setting up a new modem on your own? We also have the option to ship one to your home or you can swing by your local Xfinity Service Center to pick one up. If you visit the store, please use the provided link to find the most convenient location, click on store details, and schedule an appointment so you can save time waiting in line if they happen to be busy when you arrive. You can find instructions to activate your new modem here

 

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