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Monday, September 25th, 2023 10:59 PM

Closed

New modem return

I need to return my new modem as I can’t get to work. 

Official Employee

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2.1K Messages

2 years ago

Hello, @user_9e8c65. Thank you for reaching out over our Community Forums. You can find all the different ways to return Xfinity equipment outlined in this article: How To Return Your Xfinity Equipment.  

If you need assistance in activating the modem, take a look at this article: How To Activate Your Xfinity Internet and Voice Services.

2 Messages

Thank you. I returned the modem as it was defective.

Official Employee

 • 

1.3K Messages

@user_9e8c65 Ok, please let us know if you need assistance activating new equipment.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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