1 Message
New modem order status
It’s been weeks since I ordered and paid for a new modem. Have not received it in the mail as promised. I have had nothing but bad service. Modem was to fix this? Now what?
1 Message
It’s been weeks since I ordered and paid for a new modem. Have not received it in the mail as promised. I have had nothing but bad service. Modem was to fix this? Now what?
XfinityThomasA
Official Employee
•
2.6K Messages
2 years ago
Hello, @user_58ea36! We'd appreciate the chance to turn this experience around. I'd like to help take a closer look and provide support. We'll review your shipping and order details and get everything sorted out together. Can you please send a direct chat message with your full name and complete service address to “Xfinity Support”? To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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