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Aironte
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Friday, March 20th, 2026 12:16 AM

New modem not connecting, assistant says tech needs to come out

I have a NOW Prepaid account, I've connected the lines outside, but they are corroded and I have no signal. The bot said I need a tech but couldn't find an appointment. Can you please schedule the No Charge' tech for me?

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XfinityRaf

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2 hours ago

Hi @Aironte. To confirm, was there no availability for a tech appointment, or were you not given the option? 

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Aironte

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@XfinityRaf​ the Xfinity Assistant said this “I'm sorry, but I was unable to retrieve any available time slots at the moment. Please try again later or contact our support team for assistance.” I wasnt sure how to contact customer 

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2 hours ago

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XfinityRaf

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Thanks for letting me know. We do not have any access to NOW accounts, so we would not be able to schedule a tech appointment. I would give this link a try to reach the XFINITY Assistant to see if quota is available again. 

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