New Modem Needed

Tech came out and said I needed to replace modem, we went to the store and they gave us a number to call and no one answers only redirected to Xfinity assistant with no solution. Just getting run around? Is there a number where I can speak to someone directly?

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XfinityKam

Official Employee

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221 Messages

7 days ago

@user_e0tut2 Hello! Thanks for reaching out about needing a new modem, we do have our 1800 Xfinity number, Our stores can swap out the modems. We can also help with shipping one if you would like.

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user_e0tut2

Visitor

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2 Messages

Spoke with someone at the number and was told everything is handled vía the app since it's Xfinity NOW. That there was no one he could patch me to. I went to both stores with one saying they were out and the next store manager saying those modems have been discontinued and to call the 1-800 number. I cancelled the service.

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4 hours ago

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XfinityVianney

Official Employee

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2.7K Messages

user_e0tut2, I'm sorry to hear you have decided to cancel. The NOW portal would be the best option to manage your services, but I understand it didn't work out for you. That said, we'll be here if you need us in the future.

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3 hours ago

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Customer Service

user_e0tut2

New Modem Needed

XfinityKam

user_e0tut2

XfinityVianney

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