Visitor
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1 Message
New modem needed
My dog peed on my internet box I unplugged it for a day . I tried to plug it up today in it won’t come on . Do I have to buy a new one or do you guys give me one for free . I had my internet box for 2yrs now
Visitor
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1 Message
My dog peed on my internet box I unplugged it for a day . I tried to plug it up today in it won’t come on . Do I have to buy a new one or do you guys give me one for free . I had my internet box for 2yrs now
EG
Expert
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117.7K Messages
3 years ago
The concern is not "Xfinity App" help related. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRaf
Official Employee
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1.3K Messages
3 years ago
Good afternoon, and thanks for taking the time to reach out to us today. I've had the same thing happen to me before when I was training my puppy so I understand. If you have an XFINITY store near you, can you switch out the modem there at no charge. Check out this link to help find a store near you https://www.xfinity.com/local/store-offers. Let us know if you have any additional questions or concerns.
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