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user_nsva3q
1st Topic

2 Messages

Sunday, January 19th, 2025 10:45 PM

new modem is hot and constantly loud

Our old modem was super quiet.  this new one is constantly loud and is always super hot to the touch.  it is the same exact spot as the old one and has plenty of space and air flow around it. would be awesome to actually talk with a human

Question

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Updated 

3 months ago

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XfinityDilary

Official Employee

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2.1K Messages

3 months ago

 

Hey, user_nsva3q thanks for posting on our Community Forums to let us know about your modem. That sounds frustrating, and I'm sorry you have not been helped, the modem should not be loud or super hot at the touch. In this case, I recommend we replace it, and I'd be happy to set up an order for you. Could you please send our team a Direct Message with your name and service address? Our team can take a further look.

 

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

 

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