1 Message
New Modem - Internet out - pushed cell plan
I just got a new modem after ditching cable. Well after 1 week my WiFi and Ethernet stopped working. Was impossible to get a live person. Insisted on chat. The idiot on chat removed my internet from my account and signed me up for a phone plan. Now nothing works no verification of a technician coming out. So terrible. Will be switching to Verizon asap if not resolved by 12pm 9-5-24
XfinityChelseaB
Official Employee
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1.4K Messages
4 months ago
Hello @user_edz4x6, Thanks so much for taking a moment out of your day to leave a post on our community forum. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
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