New Modem Install - Provisioning

Hello - I just installed a new Motorola B12 modem.  The Xfinity system got it working, but it doesn’t appear to be provisioned correctly for the speeds my account is set for.

I am on the X2 plan, but after the modem swap I am only getting 700/5 mbps.  I also received a email saying my “order was updated” which has never happened before.  (And shouldn’t have happened, nothing on my plan changed.)  Seems like a provisioning problem and Xfinity needs to send the correct info to the modem.  Can I get someone to look into this?

Thanks!