1 Message
New Modem has Not Arrived - 3rd request
I work from home and do MOST of my work via zoom presentations. we have upgraded our service and still have slow internet connections as well as both upload and download speeds. Using the app, THREE TIMES NOW I have diagnosed the answer to my problem is a new modem is necessary and will be shipped to me within 5-7 business days. The last time I requested this was Valentine's day 2025. I have NEVER received the new modem. Please help!
EG
Expert
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117.5K Messages
1 year ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityDena
Official Employee
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4.2K Messages
1 year ago
I am sorry to hear you have not received your modem @user_ort7js I would be happy to take a look. You can also visit a local service center to pick up a modem for free. If you are needing any assistance in locating a service center you can follow this link: https://www.xfinity.com/local/store-offers?linkId=79599175&q=32.48128%2C-110.9147648 to locate one near you
Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
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