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user_kgu05g
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Saturday, August 2nd, 2025

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I'm trying to contact xfinity customer care over call and chat I can't connect. Such a [Edited: Language] service. And the steps posted in forum don't work. They close the post when we ask about this and give some random solution that don't work at all.
I'm getting 80mbps speed on speedtest with 1000mbps plan. There is no resolution I'm just wasting my money.

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1 month ago

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EG

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113.1K Messages

1 month ago

The concern is not "E-mail" help related......... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.  

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XfinityGabriel

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2.6K Messages

1 month ago

 

user_kgu05g, Hi there! Thanks for taking the time to reach out. As an internet customer myself, I understand the importance of having the correct speeds working. I'm sorry to learn about this experience with the steps not working or not being able to connect with our phone or chat support teams. You have come to the right place. We are a team of experts who specialize in resolving internet service concerns over social media. We can help. To get started, please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon in the upper right page of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a direct message.

 

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