New member with a service problem

Hello, @user_cgwhi5

Thank you for becoming a valued member of the Comcast community. To clarify are you needing the drop run to your home to get services or waiting for the line to be buried? Drop bury requests take about 14 business days after the technician submits the order. However, delays can happen due to:

• Permits: Some areas need a permit, which can take five to 30 days for approval.
• Weather: Snow, rain, or frozen ground can delay digging.
• Underground utilities: Other utility companies must mark their lines before we can dig.
• Other delays: Events, construction, or special equipment needs may also slow things down.
  • Customers will be contacted with an estimated completion time if these delays happen.

Weather delay

Winter weather can delay drop bury requests because we can't bury cables when the ground is frozen.