Visitor
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1 Message
New Lines ran in our Neighborhood
We recently had Xfinity run new lines in our neighborhood without our knowledge. They tore up grass and did not adequately replace it. I have a large hole where they installed their equipment and have been unable to get someone on the phone for answers or a resolution. Please let me know who I may contact to resolve this matter.
XfinityThomasC
Official Employee
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3.6K Messages
13 days ago
Hello, @user_sktxiv my team and I can submit a claim on your behalf to address the large hole. We don't want to leave the neighborhoods we serve in poor condition. Could you please send our team a direct message with your full name and full address? To send a direct message:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click "Start new conversation" (pencil and paper) icon
In the "To:" line, type "Xfinity Support"
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
How to: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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