Visitor

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1 Message

09/10/2026 1:36 AM

New Line

We had a tree take out lines. We are needing a new Xfinity line ran from pole to house.

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Expert

 • 

120.8K Messages

2 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Official Employee

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3.3K Messages

2 hours ago

 

user_7gd63d Hello! Thank you for reaching out to us here on our Community Forum. We are sorry to hear that your lines were either damaged or need to be replaced. We'll be happy to help you. Please send a Direct Message with your full name and address.

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "Start a New Conversation" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

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