new line needs buried

user_4pfl2j, Hi there! Thanks for taking the time to reach out to XFINITY. Congrats on getting that new line for your services. We are honored by your business. We are the right place to go for help with that line burial. Cable bury requests normally take an average of 14 business days from the date the technician submits the order request for the work to be completed. However, delays may be caused by permits, weather conditions, utility marking, or other issues. When this happens, I have seen that it can take sometimes over 30 days. Does this clarify your question?