Visitor
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1 Message
New line credit
I recently transferred two mobile lines to Xfinity. I asked to take advantage of the $400 new line phone credit and trade in with the agent who completed my phone transfer over the phone. He told me I had to go to the store to do this. After he completed line transfer I went straight to the Xfinity store that day. The store said they had no idea why I was sent there and they could not help me nor honor this promotion. I then have made multiple phone calls back to Xfinity to resolve this. No one has resolved this. This seems to be an error on Xfinity side and I would like my $400 new line promotion credit honored in addition to the trade in credit. This is part of why I transferred my phone in the first place. Thank you
XfinityEricB
Official Employee
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3.5K Messages
2 hours ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start new conversation" (pencil and paper) icon
In the "To:" line, type "Xfinity Support"
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
How to direct message within Forums https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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