Contributor
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29 Messages
New internet/tv package
Looking for a new package deal for internet and tv. Need truly unlimited internet for work purposes. I have tried to do this on my own in my account, but it always comes out more expensive than what I’ve currently got. I need to have lower prices or will have to switch to ATT or StarLink. Please help!
Accepted Solution
user_0866e3
Contributor
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29 Messages
4 hours ago
No help whatsoever. I waited patiently for HOURS for replies and for what I thought would be a new bundle to save me some money since my plan has literally gone up over $100 over the last year. But no, no help, just an offer to pay $40 MORE for the exact same services. Very poor customer service. I guess Xfinity just does not care about retaining customers, only interested in new ones. Calling to cancel this afternoon. Starlink plus Disney Hulu Live, here I come!
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XfinityAmira
Official Employee
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4.9K Messages
8 hours ago
Hi user_0866e3! Thanks for visiting our Xfinity Forum. We appreciate you being a customer with us, and we certainly don't want to lose you. I absolutely understand the importance of having a manageable monthly bill, and my team is here to help! To review and discuss available offers with you, please send us a Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” (upper right corner of this page)
• Click the “Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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user_0866e3
Contributor
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29 Messages
8 hours ago
Thank you. Message sent.
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