Visitor
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1 Message
New Internet Service Status?
It’s been 5+ days already since I ordered a new internet service and I have yet to receive any new information when I can set up the internet or if there’s a package to come in the mail? I’m also using my own modem + router. Thanks!
EG
Expert
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111.5K Messages
3 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRay
Official Employee
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3K Messages
3 months ago
Hi there, user_4wwd5c! Thank you for signing up for our service! Welcome to the family! We would be happy to check and see why you have not seen any further information regarding the service.
Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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