Skip to main content

    Support

    Offers

U
user_fjorpo
1st Topic

1 Message

Friday, May 24th, 2024 3:11 PM

Closed

New Internet service, no confirmation email

A week ago I tried to set up my new Internet service, and booked an appointment for someone to come hook it up. I never received a confirmation email though. It did create an Xfinity account, but when I sign into it, no information loads except the "sign out" button

Question

 • 

Updated 

8 months ago

285

5

0

EG

Expert

 • 

110.1K Messages

11 months ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

0

0

XfinityEva

Official Employee

 • 

1.6K Messages

11 months ago

 

Thank you for taking the time to reach out about your new service! We'd love to double check on that order for you. Sometimes the location and install method/equipment may not be available at that address. 
 
Let's take a look together, please send us a direct message with your full name and the service address. 
 
To send a direct message: 
 
  • Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
  • Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it
 
 

 

0

0

jaysew1

2 Messages

11 months ago

Hi, did you ever resolve this? I'm in the same boat. Need to know if I should try again and risk being double charged.

3

0

XfinitySara

Official Employee

 • 

1.7K Messages

Hey there, @jaysew1! Thanks for leaving a comment with your shared concern. What happens when you attempt to log in to your My Account online? Also, we've updated your Xfinity Forums username for privacy purposes (user IDs should not include full names). Let us know if you're able to access your new account! Otherwise, we can turn this into its own post and investigate further if necessary.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

11 months ago

0

jaysew1

2 Messages

When I log into My Account, it just says "sign out". When I attempt to view any other page it prompts me to sign in again. All I am looking for is confirmation that the gateway I ordered through new customer setup is being shipped to my new address.

11 months ago

0

XfinityJoe

Official Employee

 • 

750 Messages

@jaysew1 We would be happy to answer any questions concerning a recent order.  Please send us a DM with your full name and address to Xfinity Support.

To send a direct message:

Click "Sign In" if necessary

Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

An "Xfinity Support" graphic replaces the "To:" line.

Type your message in the text area near the bottom of the window

Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

11 months ago

0

user_81yr59

3 Messages

9 months ago

Hi, I also have the same issue. I purchased new internet service, but have not received a confirmation email. Also wondering if my order has successfully gone through.

0

0

user_gf3iu5

1 Message

8 months ago

Hi I am on the same boat. Exact same issue. was this ever resolved?

1

0

XfinityAlfonso

Official Employee

 • 

1.6K Messages

Hey there user_gf3iu5 when signing in, does it allow you to do so? We may need to check the address to ensure the order was successful. 

 

Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and I'll be happy to help.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

8 months ago

0

forum icon

New to the Community?

Start Here