New Internet Plan Order(s): No Corresponding Email(s) with Tracking Details

Hello,

I have attempted three times in the last 24 hours to complete an order on the website and have still not received an order confirmation email with tracking details afterward. I did not copy the order information on the first attempt but have the order numbers for the second two.

I attempted a live chat earlier this afternoon and the representative was unhelpful, stating that the order number of the second attempt did not exist in your records and proceeding to try to sell me a subpar plan for a higher price than the one I was attempting to order online. I simply want assistance with ensuring that the order did process correctly and that I did not accidentally cause three new WiFi routers to be sent to me.

Thanks!