Visitor
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1 Message
New internet connection
I put in a request for an address change at a location that previously had internet. When I connect my modem, my devices eventually recognize the network, but it shows that there’s no internet. This feels like something that could be solved over the phone, but it’s impossible to get a real life person from Xfinity when you call customer support. Genius from a cost cutting standpoint point but a recipe for frustration from customers. The only option is to schedule an appointment via a robot, and the first time available is Wednesday (it’s Sunday) and I work from home and can’t afford to miss work for two+ days just because Xfinity has a monopoly and is able to offer a service without any competition that would require the company to at least pick up the [Edited: Language] phone.
XfinityBillie
Official Employee
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3.3K Messages
5 days ago
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