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user_puw3wl
1st Topic

3 Messages

Sunday, September 1st, 2024 7:50 PM

Closed

New internet cable

Been waiting almost 4 months for a new internet cable to be installed. Been back and forth with cust service and nothing is being done. I need this resolved now! 

Question

 • 

Updated 

8 months ago

28

1

0

XfinityAmandaB

Official Employee

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2.2K Messages

9 months ago

 

user_puw3wl Thank you so much for making a post for help with your new line request. In areas we do not already have infrastructure it can take some time with local planning and permits to get our network in place. I know it can be frustrating to not get any updates on the process as well when waiting for work like this to be completed and would be happy to help in any way I can. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

 

4

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user_puw3wl

3 Messages

Xfinity has already sent out a technician to confirm I needed a new line, 811 came out and marked all the underground lines and then another company came and and bored for the new line. Thus was all done at the beginning of June. We just need the new cable. I do not see a chat icon next to a bell. Only thing in the top right corner of the screen is the 3 horizontal lines 

9 months ago

0

Again

Expert

 • 

31.6K Messages

@user_puw3wl​ 

You should be seeing this:

in the upper right hand corner.  From right to left is your avatar, then the bell, then the chat icon.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

9 months ago

0

XfinityAmandaB

Official Employee

 • 

2.2K Messages

 

Click "Sign In" if necessary

 

  • Click the "Direct Message" icon in the upper right - it looks like a chat bubble
  • Click the "New message" (pencil and paper) icon just to the right of Conversations
  • Type "Xfinity Support" in the "To:" line - do not use the Employee's name!
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

 

To expedite your request, we ask that you please include your name, the account holder name (if different), and the service address.

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

9 months ago

0

XfinityGabriel

Official Employee

 • 

2.3K Messages

 

user_puw3wl, Thanks again for allowing us the opportunity to assist with getting the services installed and working correctly after the delayed resolution. We are happy to know that we were able to reach out to our partners in your local market to get this resolved. Please feel free to reach out in future for help. Have a great rest of your day!

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

8 months ago

0

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