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user_ecv3af
1st Topic

Visitor

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1 Message

Friday, May 2nd, 2025 2:54 PM

New Installation Wait Time

We signed up earlier in the week for installation at the home we just purchased.

Apparently Xfinity has recently added service to this area.

We were told the installation would be June 16, 2025. The rep who signed us up said she would try to “speed this up” and said she had reached out to the appropriate department and I should hear something within 48 hours. 

Haven't heard from anyone. 

My wife and I work remotely from home. Is there any way possible to speed this installation up at all?

Another 6 weeks seems kind of extreme for a installation wait time. 

Question

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Updated 

2 days ago

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EG

Expert

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110.2K Messages

2 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityKassie

Official Employee

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1.7K Messages

2 days ago

 

user_ecv3af Good morning! Thank you for reaching out to our Xfinity Community Forums Team for assistance with your installation. Having an installation that far out, can definitely pose some challenges working from home. I'd be delighted to take a look, and see what the next option would be for a sooner appointment. To get started, can you please send a Direct Message with your name, and service address? 
 
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window 
Press Enter to send it

 

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