New Install from Moving to a New home

I had a technician come to my new home to do an install for new coax cable. We have a brick home and the tech was trying to use a wood/metal bit to drill into the side of the building. I told him that was not the correct bit, but he insisted that it was "going through". once he completed installing the box, he began to run the coax along the top of the house, to the FRONT of my house and down the FRONT of my house! He then went inside to drill to the outside, and when we could not get all the way through the brick, he began to hit the bit with a hammer until it broke though!! I was outside watching, and when he came out I said" you kind of cracked the face of it there", and he said nothing in response! Not only do I now have a sloppy hanging wire down the front of my house, my brick has been cracked. I have reached out for them to fix, and hopefully they will repair the damage and do a rehanging of the wires! Very upset with this!!