Visitor

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2 Messages

Thursday, July 2nd, 2026 2:48 PM

New House

I am the builder/owner of a new home.  I am ready for comcast internet.  The service is on the pole in front of the house.  I installed a 2 inch seperate conduit from pole to the house, with pull rope to help run the cable.  My neighbors on both sides of me have comcast internet from the same line running in front of my new home.   I first tried to transfer my service from my previous home but was told by comcast customer service that it would need to be a new service.  Fair enough....I then went online to establish the new service but my address wasn't recognized.  I contacted comcast customer who put in a work order to have the address included in their system.  I was also told to check back in 2 to 3 days and once the address came up as available i would be able to set up my new service.  Ok, I waited 3 days and tried again and lo and behold, the address is recognized.  I started the online set up to establish new service.  2 days later I received a phone call from comcast stating the service could not be established because the address is an EMPTY LOT!  I informed the customer service person that I was standing in the almost completed home and that whoever drove by lied that a house did not exist.  If there was a way to upload photos to this forum, I would to prove there is a home there.  I was also to to provide a utility bill to PROVE a home existed - which I did over a week ago.  Still have nothing to show for my efforts.  When we called again yesterday, we were told AGAIN that there is an empty lot there and not a house.  HOW CAN I GET THIS RESOLVED?  According to starlink I can have service in under a week.

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Official Employee

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2.5K Messages

46 minutes ago

 

user_gvhgv4 Good morning! Thank you for reaching out our Xfinity Forums in getting services installed. It can be frustrating when there are set backs like this. I'm happy to take a look and see what's going on with your address, and get you in the right direction for a resolution. To begin, please send a Direct Message with your name and service address. 
 
Click "Sign In" if necessary. 
Click the "Direct Messaging" icon. 
Click the "Start new conversation" (pencil and paper) icon. 
In the "To:" line, type "Xfinity Support". 
As you type, a drop-down list will appear. Select "Xfinity Support" from that list. 
An "Xfinity Support" graphic will replace the "To:" line. 
Type your message in the text area near the bottom of the window. 
Press Enter to send it.

 

Visitor

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2 Messages

I did.  Waiting for a response

Official Employee

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2.5K Messages

 

user_gvhgv4 I have received your DM, and look forward to working with you today! 

 

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