Visitor

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1 Message

10/15/2026 7:40 PM

New house - low hanging old cable wire removed

Hello, I bought a house that has a very low cable wire hanging very low across a street connected to my house. It wraps all

of the way around my home and would like it removed. It’s a safety hazard for big trucks driving by. We will not need service, just want to cable line removed from my house back to the utility pole across the street

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Official Employee

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4K Messages

13 hours ago

 

user_mvf8wi - Congradulations on your new home! Our team can help with that low hanging line. Please send us a Direct Message.

On a Desktop:

Make sure you’re logged into the forums.
Click the Direct Message icon in the top-right corner of the page.
Click the New Conversation icon to start a message.

Note: If the New Conversation icon is disabled, go to Profile Settings, uncheck “Opt Out from Direct Messaging,” and click Save.


In the “To:” field, type “Xfinity Support” and select the Xfinity Support handle with the blue checkmark to send your message.

On a Mobile Device:

Make sure you’re logged into the forums.
Tap the New Conversation icon.
In the “To:” field, type “Xfinity Support” and tap the Xfinity Support handle with the blue checkmark to send your message.

How to: Direct messaging within the forum

 

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