Visitor
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1 Message
New House Doesn't have Drop Line
Current customer moving to different address this month. New house doesn't have drop line, but xfinity.com lets me change address and checkout without any professional installation
Visitor
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1 Message
Current customer moving to different address this month. New house doesn't have drop line, but xfinity.com lets me change address and checkout without any professional installation
EG
Expert
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118.9K Messages
2 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJeffB
Official Employee
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446 Messages
2 hours ago
There can be a few reasons for that, some can be confusing. I would be happy to take a look and help you place the order if you need or want an assist. I just need to get some information best kept private.
Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
How to Send Us a Direct Message:
Click "Sign In" if necessary.
Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
Click the "New message" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
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