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Visitor

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4 Messages

Fri, May 14, 2021 7:22 PM

New House and TERRIBLE service

My boyfriend and I just finished building a new house and have been calling Xfinity for weeks trying to get internet services. There is no other option in our area. Every time we call they put in a new ticket to “add our address to the system” and no one can tell us what the status is. We have escalated to managers and STILL no one at Xfinity has been able to figure this out. They say they will call and send emails but unfortunately there is no follow through. We are desperate and are so tired of being transferred to different departments. Any tips to set up internet at a new house? 

Responses

Official Employee

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2.7K Messages

1 m ago

Hello, @user_b04a27! I'm so glad you've decided to reach out to us here on the Xfinity Forums for help with this. You've absolutely come to the right place. We would love to work with you to look into the status of your serviceability request and help get your new home connected as soon as possible. Please send us a Live Chat with your first and last name as well as your home address so we can assist. 

 

To send a Live Chat, please click on the chat icon on the top right of this page, next to the bell. Make sure to send the message to our singular handle "Xfinity Support" and we will get back to you ASAP.

Visitor

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4 Messages

@ComcastTambrey there is no response in your live chat

Official Employee

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2.7K Messages

@user_b04a27, We received and have replied to your chat message and we look forward to your next reply. :)

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