Visitor
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1 Message
New home recognized as business address
My new home address is recognized as a business account in your system
Hello. I'm trying to setup a move to a new address. But when entering the new address to setup the move Xfinity says that the new address is a business address. Can I please get help with this?
EG
Expert
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118.9K Messages
3 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAngie
Official Employee
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2.7K Messages
3 hours ago
Here are the detailed steps to direct message us:
1. Click "Sign In" if necessary.
2. Click the “Direct Messaging” icon.
3. Click the “Start new conversation” (pencil and paper) icon.
4. In the “To:" line, type “Xfinity Support”.
5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
6. An “Xfinity Support” graphic will replace the “To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press “Enter” to send it.
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