cdjenks41's profile

Regular Visitor

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2 Messages

Mon, Feb 8, 2021 11:00 AM

New Home Owner new installation

I recently bought a home that has never had xfinity at the pole but can see my neighbors have it at there pole with in 50 feet. I have an install scheduled for 2/9 but I dont see how they can install the service when there is no cable ran to my pole. My son really needs the internet because he is homebound for school and im worried sick about this install going negative any help would be appreciated if Comcast could send the right crew for the right job it may help process this for a better experience for all sides.

Responses

Official Employee

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375 Messages

4 m ago

@cdjenks41 Thanks so much for taking the time to reach out to us regarding your install concerns. I very much appreciate your patience and greatly apologize for the delay in our response. I know how important the services are to your home and we want to do all that we can to assist. I have a couple of kids schooling from home so I know how important that service is and how impactful it is when you do not have what you need. I would like to check on your install. Can you please reach out through private message with your first and last name, name on the account if different, and service address? If you’re having trouble locating this information, you can also reference our world-class MyAccount app to view all of your account details by the simple touch of your fingertips! Please follow the process here to learn how to obtain that information: https://comca.st/3cSRsrV

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