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user_b5qbb3
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Tuesday, June 17th, 2025 12:56 AM

New home construction serviceability request

I am a current xfinity customer. I have recently purchased a new home. The home is a new construction, and I would like to place a serviceability request for the home. How do I do this?

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Updated 

12 days ago

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XfinityJon

Official Employee

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278 Messages

12 days ago

Good evening user_b5qbb3. We certainly appreciate you looking to take your Xfinity service with you and congrats on the new home! This link should provide the information needed https://www.xfinity.com/support/articles/determining-serviceability. Please let me know if this helps. 🙂

 

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user_b5qbb3

Visitor

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2 Messages

Unfortunately I have already reviewed this and it is not helpful. The home is a new construction, and shows up when I search for the address - however, the builder informed us a technician will need to visit the home to assess serviceability. I see no direct method of making those arrangements other than contacting customer service, which is why I am here.

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12 days ago

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