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pcpopcorn18
20th Anniversary celebration
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5 Messages

Monday, October 11th, 2021

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new home construction install

We are building a home.Who do I contact for Pre-Wire or underground cable to the home?

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4 years ago

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EG

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113.2K Messages

4 years ago

Concern moved here to the Customer Service help section for greater exposure to actual Comcast employees for assistance.

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XfinityEva

Official Employee

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2K Messages

4 years ago

Thank you @EG for bringing this to our immediate attention.

 

@pcpopcorn18 We'd love to bring service out to your new home. We will need to submit a serviceability ticket for your new address. Once the area is surveyed we will know if the address is serviceable and if construction is needed, costs, etc. Please send us a private message with your full name and the service address to get started. 

 

To send the requested information in a private message to Xfinity Support:

  • Click "Sign In" if necessary
  • Click the "Direct Messaging" icon or https://comca.st/3oSgayE
  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person", but don't do that.

      Instead, type "Xfinity Support" there. As you are typing a drop-down list appears.

  • Select "Xfinity Support" from the list. An "Xfinity Support" graphic replaces the "To:" line.
  • Type your message in the text area near the bottom of the window
  • Press Enter or tap the >icon to send it

 

 

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pcpopcorn18

Regular Visitor

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5 Messages

4 years ago

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CCKorie

Problem Solver

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1.1K Messages

Good morning, @pcpopcorn18. To send a DM, please flow these prompts below! 

 

• Click "Sign In" if necessary

• Click the "Direct Messaging" icon or https://comca.st/3iVtu1B

• Click the "New message" (pencil and paper) icon

• The "To:" line prompts you to "Type the name of a person", but don't do that.

Instead, type "Xfinity Support" there. As you are typing a drop-down list appears.

• Select "Xfinity Support" from the list. An "Xfinity Support" graphic replaces the "To:" line.

• Type your message in the text area near the bottom of the window

• Press Enter or tap the > icon to send it any of those platforms will be able to assist. :)

I no longer work for Comcast.

4 years ago

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