Visitor
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2 Messages
New Home Construction - Address Not in Database
Good afternoon! Comcast has coordinated with the builder to run the cable from pole to home; I'd now like to sign up for service but I am unable to proceed as the address is not found.
Accepted Solution
CCXavier
Official Employee
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695 Messages
3 years ago
Hello, I first want to thank you for your interest in wanting us as your service provider. I will be happy to assist you in seeing if we can provide you services. I will have to submit a serviceability ticket for you. To get started could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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