New home address showing up as a business address

Hello! I am trying to transfer my Xfinity service online to the new address that I am moving to, but when I look up the address, it claims it is a business address, which it is not. Can I please get some help/guidance on how to fix this?

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Accepted Solution

XfinityEva

Official Employee

•

1.2K Messages

1 month ago

user_kmkm

Thank you so much for taking the time to reach out. We can certainly take a look at the address and check its availability. Please send us a direct message with your full name and service address to get started.

To send a direct message:

Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

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Customer Service

user_kmkm

New home address showing up as a business address

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