Visitor
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1 Message
New Hire; Looking for equipment
My name is (Edited: Personal information). I am a new hire and was hired to work remote from home. I was supposed to receive my equipment about two weeks ago, however UPS never delivered the equipment. They sent the equipment back to Comcast/ Xfinity. Now I am having trouble getting in touch with my hiring manager, I have a meeting in two days to ensure that my equipment is set up and working, and my start date is April 27 (next Monday). I’m very concerned that I won’t receive the equipment in time to start working. I really need someone to assist me with this as soon as possible.
XfinitySeth
Official Employee
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1K Messages
8 hours ago
Hello user_9m4jpx! I hope you're having a great start to your week, and more than anything congratulations on your new remote job! Working from home has its benefits for sure, so I hope your transition goes as smoothly as possible 👏 If you're relying on our service to work from home, the last thing we want is to hinder you in any way, so I'm glad you came to us for help! If you could send our team a direct message with your full name, the name listed on the account (if different), and the full service address associated with your account, I'd be happy to look into your equipment delivery.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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